# Arcane Products Guide

## Instruction ARCANE

**IMPORTANT TO READ!**

**Before activating the key:**

* Install this: [\*link\*](https://aka.ms/vs/17/release/vc_redist.x64.exe)
* Read the instructions carefully
* Restart your computer before launching the software (mandatory)

**We remind you that using software is always a risk!**

* You purchase the software at your own risk.
* Undetected status does not guarantee 100% protection against blocking (with any software, a ban is possible in any game).
* If there was a in-game update, please check the software was updated before using.
* We do **NOT** recommend using on main accounts or accounts you care about.

**DISABLE or DELETE MANDATORY**

* Remove antivirus
* Disable SmartScreen
* [Disable Windows defender](https://deathless-services.gitbook.io/deathless-services/individual-guides/antivirus-software)
* [Delete FaceIt and Vanguard](https://deathless-services.gitbook.io/deathless-services/individual-guides/disable-anti-cheats)\
  (FaceIt is a standalone anti-cheat for CS:GO games\
  Vanguard is an anti-cheat for Valorant)

**Starting instructions:**

1. Download the [loader](https://mega.nz/folder/SFEijIYB#ItpPdnVINK3H-rQXK6DJjw) and place it anywhere (it is desirable to create a separate folder for it)
2. Run the software file as administrator.
3. After the loader update, run the new file again.
4. Enter your key and press "Enter" (To insert key use right mouse button (RMB) in CMD loader )
5. Loader will ask you to restart your PC.
6. After rebooting, reopen the loader and wait for it to finish loading. (The loader may ask you to restart your PC up to three times in a row — this is normal and only required during the initial product setup on your PC)
7. Loader will automatically close after successful loading
8. Launch the game.
9. The menu will appear automatically.\
   You can open / close the menu by pressing the "Home or Insert" key.

***

**Troubleshooting:**

**Loader close with no error:**

* Install this: [\*link\*](https://aka.ms/vs/17/release/vc_redist.x64.exe)

***

**You can see menu  in the game, but you cannot interact with it**

* Run the overlay as administrator according to the instructions above. 

***

**Windows 10 "Make sure all antiviruses are disabled" error:**

* Uninstall all third-party antiviruses
* Disable real-time protection
* Disable SmartScreen

***

**Windows 11 "Make sure all antiviruses are disabled" error:**

* Download both files: [\*link\*](https://disk.yandex.ru/d/5slbv4S2AL1M0w)
* Run Turn\_ON, agree to the changes in the registry, restart the PC.
* Then run Turn\_OFF, agree to the changes in the registry, restart your computer.
* If this doesn't help, check that you have removed antivirus and disabled real-time protection.

***

**You can see the menu, but it is not clickable:**

* Run Steam NOT as administrator
* Disable all third party overlays (leave only Nvidia or AMD depending on your video card)

***

**Menus disappear in game or there are menus but visual functions don't work:**

* If there was a patch in the game, wait for a product update
* Check the integrity of the game files, but a full reinstall is best

***

**The menu in the game is not clickable / does not open the first time:**

* Start Steam WITHOUT admin rights (in case you play via Steam).
* Disable EA App overlay in the application settings (in case you play via EA App).

***

**AES instruction set is not supported:**

* This error means the processor does not support the AES instruction set, so it cannot be fixed.

***

**Please enable Intel VT-X in the BIOS:**

* To fix this error, enter the BIOS and search for a feature named either "Intel virtualization technology" or "Intel VT-X" and enable it.

***

**Please enable AMD-V in BIOS:**

* To fix this error, enter the BIOS and search for a feature named either "AMD-V" or "SVM mode" and enable it.

***

**Please disable secure boot in the BIOS:**

* To fix this error, enter the BIOS and disable the secure boot feature.

***

**Unsupported firmware:**

* To fix this error, convert the disk containing the operating system to GPT format using the built-in Windows tool mbr2gpt or any disk management utility of choice.

***

**Secure boot keys are incorrect and need to be enrolled:**

* To fix this error, enter BIOS and enable Secure Boot, save the settings, make sure you have enabled it correctly by opening PowerShell and typing "Confirm-SecureBootUEFI", if the output is "True", you can reboot the computer, then enter BIOS and disable Secure Boot.

***

**VMX/SVM is not supported:**

* To fix this error, browse to "Control panel" -> "Programs and Features" -> "Turn Windows features on or off", and make sure that "Virtual machine platform" and "Hyper-V" are disabled. If the error still persists, open cmd as administrator and enter the following command without quotes "bcdedit /set hypervisorlaunchtype off" then press Enter and reboot the pc.

***

**Incorrect HWID**

* Open cmd as administrator, enter these commands one by one\
  wmic diskdrive get Caption, SerialNumber\
  wmic baseboard get SerialNumber
* If any of those commands failed with an error then something is wrong with your pc, try to reinstall Windows and check if the problem is gone.

***

**Error: Please make sure PIN is not set in Windows sign-in options and manually disable HyperV** 

* Make sure you do not have a pin set in windows settings
* If you still get the error refer to [Hyper-V Error Even Thought It Shows Off](https://deathless-services.gitbook.io/deathless-services/troubleshooting/hyper-v-error-even-though-it-shows-off) page of the guide